Terms and Conditions

 

Article 1: Introduction

The site Wipic.co.uk is edited by WebDirect, a company based in France.

SARL WebDirect
Cora - ZI
Route les Ayvelles
08000 Villers-Semeuse
France

Tel. 020 8144 9055 (a local call from a landline)
Tel. +44 20 8144 9055 (from outside the country)

TVA FR 87 518 488 887 - RCS Sedan 518 488 887 - Siret 518 488 887 00010

 

Article 2: Purpose

The present terms of sale apply to all sales carried out on the Wipic.co.uk website. They aim to define sales methods between SARL WebDirect and any person making a purchase on Wipic.co.uk, from the placing of the order to after sale service, including payment and delivery. These terms of sale exclusively concern individuals, as Wipic.co.uk is not directed towards businesses or other professionals.

 

Article 3: Placing an Order

On the official Wipic.co.uk store, you will find the Wipic vibrating electric paintbrush as well as all of its accessories. Through the order page, you can easily purchase it and pay online. Once the order has been received, a confirmation email will be sent to you within few minutes to inform you that it has been received without problems and to tell you your reference number. Please keep this number, because you will need it for any further correspondence. It is also possible to place a telephone order, by contacting our sales service at 020 8144 9055, Monday to Friday from 9:00 am to 5:00 pm.

 

Article 4: Paying for Your Order

CREDIT CARDS

We accept payments via Visa and MasterCard. To avoid all risks, your payment is processed by the CyberMUT electronic payment terminal. This payment method is secured, developed and run by the member banks of Crédit Mutuel-CIC, and is certified and approved by major financial institutions. CyperMUT records your banking information in a secure way and sends it to Crédit Mutuel, which processes the transaction. After checking validity and available balance, the total amount of the order is debited from your credit card at the moment of the confirmation of your order. Be aware that we use an SSL (Secure Socket Layer) encrypted secure server. This means that nobody else can read the information sent in our order form. Therefore, don't worry about sending your credit card number over the internet, because it's more secure than using it to pay in a restaurant or store!

PAYPAL

PayPal is an online payment service with which you can pay for all of your purchases on eBay and in numerous online shops. You can also transfer and receive money from your friends and family members. More than 5 million French people have a PayPal account and there are more than 100 million people with one in the world. You can pay from your bank account, your credit card or from the balance in your PayPal account. Your account is debited at the moment of the confirmation of your order. You will find more information on PayPal on their website www.paypal.com.

BANK TRANSFER

One last possibility is to pay for your order by bank transfer. Once your order is placed online or by phone, we will inform you of our bank details to enable you to make your payment. Don't forget to indicate your order number as a message to the recipient in order to facilitate the confirmation of your order. Note that a longer delivery time is to be expected since we will wait for your payment before shipping your order.

 

Article 5: Receiving an Order

Upon delivery of your order, we ask you to check its physical state in the presence of the driver. If you notice any abnormality, such as damaged or tampered packaging, you must open the package before signing for it to be able to list its contents when signing. Whether the product is damaged or missing, it is essential to state it clearly on the right hand side and that both you and the driver jointly sign the document. Another possibility is to refuse the package altogether. This is the only way that we can ensure that you will be reimbursed, recieve a replacement product or have the missing or damaged product reshipped. If this happens to you, we kindly ask you to inform us as quickly as possible by means of our contact form or by telephone.

 

Article 6: Cancelling an Order

It is possible to cancel an order as long as you have not received the shipping notification email. To do this, you need to make this request via our contact form or by phone, and you will be refunded in full within 5 business days.

 

Article 7: Delivery Method

All items are shipped via DPD, which provides the following advantages:

SPEED: Guaranteed delivery within 72 hours on business days for shipments in United Kingdom.

PEACE OF MIND: An integrated insurance plan in the case of loss, theft or damage to the package.

SECURITY: The package delivery always requires a signature. If you are not home at the time of delivery, a pending delivery notice from the nearest post office will be left in your mailbox.

TRACKING: At any time, you can track your deliveries on the DPD website by inputting your package number, which is sent to you by email in the shipping confirmation.

 

Article 8: Delivery Zone

On Wipic.fr, Wipic products are offered for sale only in metropolitan France. In Europe, the WIPIC electric paintbrush and its accessories are also available in the following countries:

Germany - www.wipic.de
Austria - www.wipic.at
Belgium - www.wipic.be
Denmark - www.wipic.dk
Spain - www.wipic.es
Netherlands - www.wipic.nl
Italy - www.wipic.it
Poland - www.wipic.pl
Portugal - www.wipic.pt
France - www.wipic.fr

If you reside in one of these countries, please refer to the corresponding website. If your place of residence is missing from this list, it is currently not possible for you to receive product deliveries from Wipic.

 

Article 9: Delivery

Delivery time is 72 hours from the date of shipment on business days.

 

Article 10: Shipping

As part of the launch of Wipic products in UK, delivery is temporarily free. At a later date, a packaging and delivery fee of £5.90 (tax included) will be charged on all orders.

 

Article 11: Price of Merchandise

All prices are quoted in Pounds and include tax (French VAT 20%), but exclude shipping costs. Items ordered are invoiced and payable in Pounds at the current price at the time of receiving the order.

 

Article 12: Availability of Merchandise

All items featured on the site are stocked in large quantities and will be sent to you within 24 hours on business days, excluding Saturdays, Sundays and major holidays. Our goal is to offer you the widest selection of Wipic brand products available on the French market at the lowest prices.

 

Article 13: Guarantee

The WIPIC vibrating electric paintbrush has a 2-year warranty and its engine has a lifespan which exceeds 1000 hours of use.

All Wipic products are in compliance and guaranteed against any factory defect. In the case that a delivered product is defective, simply notify us through our contact form or by phone. We will ask you to return the product at our expense and we will offer you a reimbursement or a replacement. In both cases, the replacement or reimbursement will be given within a maximum of 15 business days from the date of receiving the returned product. Warning: to avoid any disputes, we ask you to verify the contents of your package as previously stipulated (see Article 5: Receiving an Order).

 

Article 14: Your Personal Information

The information collected with your order is required for its processing. It is reserved for internal use and will only be passed on to trustworthy providers (DPD, PayPal) as part of the sale contract. In all cases, it is processed in a strictly confidential manner and will never be given to or resold to third parties. In accordance with the French Law n° 78-17 Technology and Freedom from January 6, 1978, you have the right to access, oppose and rectify this information. To exercise this right, you may send us an email by means of our contact form or write to us at the company address indicated below (see Article 1: Introduction). Please note that the collection and processing of information, and in particular, the managing of our client's email addresses, was the subject of a declaration to the CNIL on January 13, 2010, number 1406728.

 

Article 15: Right of Withdrawal

WebDirect commits to sending you quality products. If you are still not satisfied with your purchase, you can always return it for a refund. In accordance with current legislation regarding distance selling (Law of 14 July 1991 ), you have the right to cancel your purchase without penalty and without giving any reason, within 14 calendar days following the receipt of your order (Law of March 17, 2014). If this expires on a Saturday, Sunday or holiday, this delay is extended until the first following business day. Upon the expiration of this time period, you do not have any right of withdrawl. Before returning products which are not to your liking to the corporate headquarters address located below (see Article 1: Introduction), we ask that you please inform us by means of our contact form or by telephone. We inform you that in accordance with the law, re-shipment fees are at your expense. Upon reception of the returned package, we will do everything necessary to reimburse you the amount of your order, at the latest, within 30 days following the exercise of your right of withdrawl. Warning: the returned product must be complete and in new condition, for its resale.

 

Article 16: Applicable Law

The parties shall use all means at their disposal to settle amicably any disputes relating to these terms of sale. In the event that the parties are unable to settle their disputes amicably, only French Courts and Tribunals shall have jurisdiction. French law is the ony law applicable in the case of a dispute. This site complies with French legislation and gives no guarantee of compliance with the local legislation applicable to you, from the time in which you access the site from another country.

 

Article 17: Entirety

If any provision of these terms of sale were to be declared invalid, such invalidity shall not affect the validity of the other clauses, and the terms of sale shall remain in full force and with the same scope regardless of the invalid clause.

 

Article 18: Duration

The current terms of sale apply throughout the whole duration of online implementation and services offered by Wipic.co.uk.

 

Terms of sale last updated on 23-04-2014.